FAQ
Welcome to our FAQ page! Here, we’ve gathered answers to the most common questions about shopping with Tropicalluna. If you don’t find the information you're looking for, feel free to reach out to our customer service team—we’re happy to help!
1. What sizes do you offer?
We offer a wide range of sizes to ensure that everyone can find their perfect fit. Our size range typically includes [list your sizes, e.g., XS–XXL, 0–24, or specific measurements]. For detailed sizing information, please refer to our size guide [include a link to the size guide].
2. How do I find my size?
To find your perfect fit, we recommend checking our size guide, which provides measurements for each size. If you're between sizes or need additional advice, feel free to contact us! Our customer service team is happy to assist you in selecting the right size based on your measurements and preferences.
3. What is your return policy?
We want you to love everything you buy! If for any reason you're not completely satisfied with your purchase, we offer [X days] for returns or exchanges. Items must be unworn, unwashed, and in their original condition with all tags attached. For full details, including how to process a return, please visit our Returns & Exchanges page [link to Returns Policy].
4. How long will it take to receive my order?
Once your order is placed, we process and ship it within two to three business days]. Shipping times will vary depending on your location, but most orders arrive within two to three days from the shipping date. You’ll receive a tracking number via email once your order is shipped, so you can follow your package every step of the way!
5. Do you offer international shipping?
Yes! We offer international shipping to [list countries or regions you ship to]. Please note that international orders may be subject to customs fees and taxes, which are the responsibility of the customer. For more details, visit our Shipping Information page.
6. Can I change or cancel my order after it’s been placed?
We process orders quickly to ensure fast shipping, so we are unable to make changes once your order is confirmed. If you need to cancel your order, please contact us within 24 hours] of placing your order, and we will do our best to accommodate you.
7. What if my item is damaged or defective?
We are committed to providing high-quality products. If your item arrives damaged or defective, please contact us within 2 days of receiving your order. We will be happy to assist you with a return or exchange and make sure you’re fully satisfied with your purchase.
8. How do I track my order?
Once your order ships, you will receive a tracking number via email. You can track your order using the link provided in the email or by visiting the tracking page on our website. If you have trouble tracking your package, feel free to reach out to us for assistance.
9. Do you offer gift cards?
Yes, we offer digital gift cards that are perfect for gifting. You can purchase them in various denominations, and they are delivered instantly via email.
10. Do you offer any discounts or promotions?
We offer special promotions and discounts throughout the year! To stay updated on the latest deals, sign up for our newsletter [link to newsletter signup] or follow us on social media. You’ll also receive an exclusive discount on your first order when you subscribe to our email list.
11. How can I contact customer service?
Our customer service team is here to help! You can reach us by email at [email address] or via our contact page [link to contact page]. We aim to respond to all inquiries within 2 business days.
12. Can I modify or combine my orders?
Unfortunately, we are unable to modify or combine orders once they have been placed. If you need to make changes, please contact us as soon as possible, and we will assist you in the best way we can.
